Introduction: I respect your privacy and am committed to protecting your personal information. This policy explains how I collect, use and protect your information when you visit my website, book an appointment or receive treatments at my clinic in Cobham.
Information I Collect: I may collect your name, telephone number, email address, appointment details, consultation forms, relevant medical history, medication, allergies, skin concerns and facial photographs used for skin analysis and progress comparisons. Payment information may also be processed by the relevant payment provider.
How I Use Your Information: I use your information to manage appointments and payments, assess treatment suitability, provide treatments and aftercare advice, maintain client records, monitor skin progress, communicate about appointments and meet legal and accounting obligations.
Consultation Forms and Skin Analysis Photographs: Consultation forms and skin analysis photographs help me assess your skin and monitor progress. Photographs taken for skin analysis are not automatically used for marketing. I ask for your permission through my client consultation form before using photographs on my website or social media.
Marketing Permission: You can choose whether to allow your photographs to be used for marketing. If you withdraw your permission, I will stop using your photographs for future marketing and remove published images where reasonably practicable.
How Your Information Is Stored and Shared: I use Ovatu for online bookings and consultation records, a separate skin analysis application for facial photographs and progress records, and GoDaddy for website hosting. These providers may process information as necessary to deliver their services. I do not sell your personal information.
Data Protection: I take reasonable steps to protect your personal information against unauthorised access, loss or misuse. Information is shared only when necessary to operate my clinic, provide services, meet legal obligations or where otherwise permitted by law.
How Long I Keep Your Information: I retain personal information only for as long as reasonably necessary for treatment records, ongoing client care, legal requirements and accounting obligations. Information that is no longer needed will be securely deleted or disposed of where appropriate.
Your Privacy Rights: Depending on the circumstances, you may have the right to access your personal information, correct inaccuracies, request deletion or restriction of certain information, object to certain uses, and withdraw consent where processing is based on consent. I may need to verify your identity before responding to a request.
Cookies: My website may use cookies and similar technologies to support its operation and, where enabled, understand website usage. You can manage cookies through the options provided on the website and your browser settings.
Contact: If you have questions about this Privacy Policy or how your personal information is handled, please contact Anna Revilla at annarevilla.co.uk@gmail.com.
Updates to This Policy: I may update this Privacy Policy from time to time to reflect changes to my services, systems or legal obligations. The latest version will be published on this website.
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